Policies


All items ship within 1-3 business days. If you need an order by a specific date please contact me to discuss options.

Please read below for important information before you place an order.

 

PAYMENT

Unless other arrangements have been made, payment is expected immediately upon check out.

I currently accept PayPal and Credit/Debit card, both of which can be used in the PayPal Check-Out system. Please note, you do not need a PayPal account to pay, you simply need a credit or debit card.

For custom orders, a deposit of at least £10 is required before the design is created, the deposit amount will depend on the estimated cost of the print. Please contact me directly for this at littlemooboutique@hotmail.com.

 

COLOUR VARIATIONS & SIZING

Whilst I try to ensure that the images on the Little Moo Boutique website are as accurate as possible, because of the nature in which the products are designed, there may be a slight variation in the colour on screen to the final colour printed on paper. There will not be a drastic difference and I make every effort to ensure the colours are as similar as possible.

There are three sizes available for all designs. They are 20 x 20 cm (approx. 8 x 8 inches), 8 x 10 inches and A4. Please inform me of your chosen size when you provide me with your personalised wording. If a size is not specified, then the default size shown on the website's main image will be used. Once a proof has been sent, sizing can be changed if requested. If you would like a print larger than A4, I am more than happy to provide you with a digital file of the print so you can get it printed from a different source. The cost will be the same as the website, minus any P&P costs. Digital files will be either emailed directly or sent via DropBox. Please contact me directly for digital file services. For any sizes below A4 that are not listed, please contact me directly. If you would like to have only the digital file please use the code: DIGITALFILEONLY at the checkout to exclude the shipping costs.

 

SHIPPING

I always try to work as quickly as I can to ensure prints are sent out promptly. The average delivery time, from ordering to posting, is 1-3 working days. This is dependent on how quickly I receive approval for the design once I've sent a proof to the email address provided. If there are any delays you will be notified. Please check your email inbox and junk folder regularly to speed up the whole process. The quicker I receive approval of a design, the quicker you can have it!

I will ship to the address provided on the order invoice. It is up to the buyer to keep their address up to date. Little Moo Boutique cannot be held responsible for any prints sent to old or incorrect addresses. If you require me to send the print to a different address please contact me as soon as you've placed the order. In the event of a print being sent to the wrong address, a reprint cost will be charged. Please see 'Proofs & Replacement Prints' below for reprint costs.

 

POSTAGE & PACKAGING

All orders are sent via Royal Mail 1st Class to the UK and standard shipping worldwide.

Currently, charges for P&P are as follows:

  • UK delivery - £1.49
  • Republic of Ireland delivery - £2.99
  • Worldwide delivery - £3.99

For signed for, or next day delivery, please contact me directly.

 

PROOFS & REPLACEMENT PRINTS

After receiving your order, along with your personalised wording, I create the design and email a proof to the email address provided. If I do not receive approval within 5 days, I will post the print as I have designed it.

When I send a proof of design and receive approval, I will send out your product as soon as possible. If you notice any spelling mistakes or any errors after you have received the print, there will be a £3.00* (UK) and £5.00* (International) charge for a reprint and £1 for each reprint thereafter on orders of multiple prints. To avoid this, please check wording and spelling very carefully so you can inform me of any mistakes before approving your design.

*Please note: If more than 3 prints need replacing, the reprint price will increase accordingly.

I will need to see proof of a lost or damaged item before I can post out a replacement print. For example, please send me a photo showing any damage that has occurred during postage so that I can reclaim costs from Royal Mail.

  

REFUNDS AND EXCHANGES

Due to the personalised nature of my products, refunds are not accepted. Deposits on custom orders are also non-refundable. However, if you have an issue with your work, please contact me and we will figure something out! Customer service is my highest priority and I love making my customers happy.

As mentioned previously, I always send a proof of the design to the customer prior to posting to ensure all information is correct. If there is a problem with the print once it has been received there is an additional reprint charge, please see above section for more details.

 

PRIVACY POLICY

Please click here to view the latest Privacy Policy in full.